Returns & Exchanges

At LolaLashes, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused products in their original packaging to ensure the highest hygiene standards.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare Your Package

  Carefully pack the unused lashes and accessories in their original box, ensuring all seals are intact.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.